Last week, the entire staff at Hospitalito Atitlán was required to participate in a special course that had been in the planning for more than a year. I.N.T.E.C.A.P., the National Institute of Training, arrived to conduct a course on "Customer Service", adapted specifically toward patient care. There was a Power Point presentation and dramatizations, geared toward making the patient feel comfortable and cared for, especially important when they are not feeling well. Everyone learned from the experience, and patient care and employee moral have improved. In this foto, Chonita Mendoza greets a patient (guardian Antonio Quieju). It was a great practice for our medical team.
